Netherlands, Financial Institution and Bank

What ABN AMRO says about its journey towards integrated reporting

ABN AMRO published its first Integrated Annual Report in 2015. Since then we have tried to improve the quality of our integrated reporting each year. In March 2018, the bank published its second Integrated Annual Review. This latest report, a concise and attractive annual review of 55 pages, includes assurance based on the International <IR> Framework provided by EY.

Our financial results reflect only one aspect of our business; integrated reporting allows us to present the non-financial value we create in a structured, transparent manner. We have started by adopting integrated reporting as a way to encourage integrated thinking. Producing an integrated report also helps us to discover what matters most to our stakeholders and to identify what we need to improve in order to meet their needs and create more long-term value for all our stakeholders. Receiving assurance based on the <IR> Framework has been a great step forward in understanding the core elements of integrated reporting and improving the quality of our Integrated Annual Review.

Tjeerd Krumpelman, Head of Advisory, Reporting & Engagement at ABN AMRO:

“At ABN AMRO, we consider financial and non-financial value to be equally important. I have found that the process of creating an Integrated Annual Review works like a management tool: it raises questions, introduces discipline, and gives us insight into the (non) financial value we have created in the previous year and what steps we need to take in order to keep creating sustainable value for all our stakeholders. Our integrated reporting helps make this value transparent.”

In 2018, we announced our refreshed strategy and new purpose. Our purpose ‘Banking for better, for generations to come’ is about creating long-term value and positive impact for all our key stakeholders: our clients, our employees, our investors and society at large. Therefore, along with the Integrated Annual Review, ABN AMRO published its first Impact Report in 2018. This report provided quantitative insight into how much value was created on each of the six capitals in 2018 and for whom. This Impact Report provides an assessment of the impact of the majority of ABN AMRO’s activities during 2018. It is the result of collaboration between ABN AMRO and the Impact Institute, building on multiple pilots conducted since 2014.

You can view ABN AMRO’s integrated report 2020 here.


ABN AMRO is one of the Netherlands’ leading banks. We have a clear purpose: Banking for better, for generations to come. This means supporting clients in their transition to sustainability, reinventing the customer experience and building a bank that is fit and ready for the future. In the Netherlands, more than one in five people bank with ABN AMRO. To our clients, we provide loans, mortgages and other banking services and we lend to business. In doing so, we help drive economic growth.